Privacy policy
How Lumisol collects, uses and protects your personal information.
Who we are
This policy explains how Lumisol Ltd, 31 Vera Road, Rackheath, Norwich, NR13 6QP (company no. 15074675) uses personal information. We are the data controller for the information described here.
Questions about this policy can be sent to info@lumisol.co.uk or by phone on 01603 327719.
Information we collect
- Contact details you give us, such as your name, email address, phone number and postcode
- Property and project details, such as property type, energy use and uploaded energy bills
- Survey and installation records, including photographs of equipment and installation locations
- Website usage information collected through cookies, described in our cookie policy
How we use it
- To respond to your enquiry and prepare a proposal
- To survey, design, install and support your system
- To meet our obligations to accreditation bodies such as MCS, NAPIT and RECC
- To register installations with the relevant network operator where required
- To improve our website and understand how visitors use it
Our lawful basis
We process your information to take steps at your request before entering a contract, to perform a contract with you, to meet legal and regulatory obligations, and for our legitimate interests in running and improving our business. Where we rely on consent, for example for some cookies, you can withdraw it at any time.
Who we share it with
We share information only where needed to deliver your project or meet our obligations. This can include accreditation and certification bodies, the local distribution network operator, equipment manufacturers for warranty registration, and service providers who host our website and systems. We do not sell personal information.
How long we keep it
Enquiry information is kept for up to 2 years if no project goes ahead. Project and installation records are kept for as long as needed to support warranties and meet certification requirements.
Your rights
- Access the personal information we hold about you
- Ask us to correct or delete it
- Object to or restrict how we use it
- Ask for a copy to be transferred to another organisation
You can also complain to the Information Commissioner’s Office at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The date at the top of the page shows when it was last changed.